Customer Service
Sunday Reflections: In Defense of No
One of my first jobs as a teenager involved working at a high end department store unique to Southern California, sort of a local Macy’s. One day a woman stood in front of my co-worker trying to return a pair of jeans without a receipt. The problem is, these jeans were a brand of jeans […]
What Does Customer Service to Teens Look Like in the Library?
I was recently asked an interesting question: what should customer service to teens look like in the library? The truth is that customer service to teens should look the same as customer service to any other library patron looks. Every library patron who walks through the library door should get the same high quality and […]
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