Staff Development

November 10, 2011 by Karen Jensen, MLS

What Does Customer Service to Teens Look Like in the Library?

I was recently asked an interesting question: what should customer service to teens look like in the library? The truth is that customer service to teens should look the same as customer service to any other library patron looks. Every library patron who walks through the library door should get the same high quality and […]

July 21, 2011 by Karen Jensen, MLS

Marketing Teen Services to Non Teen Services Staff, A Teen Services Plan Example

In the previous note Talking with Non Teen Services Staff About Teen Services, part 1, we discussed the importance of having a Teen Services outline to train incoming staff and use as a background for communicating with all staff. We also discussed how communication is a marketing tool. The final basic element we discussed was […]

July 21, 2011 by Karen Jensen, MLS

Marketing Teen Services to Non Teen Services Staff, Part 1

When working with teens, you will run across other library staff members that don’t necessarily jump on board (you know right this very moment a name has come up in your head). But there are things you can do to help them support your cause.First make sure you have these basic elements in place: (1) […]