Staff Development
What Does Customer Service to Teens Look Like in the Library?
I was recently asked an interesting question: what should customer service to teens look like in the library? The truth is that customer service to teens should look the same as customer service to any other library patron looks. Every library patron who walks through the library door should get the same high quality and […]
Marketing Teen Services to Non Teen Services Staff, A Teen Services Plan Example
In the previous note Talking with Non Teen Services Staff About Teen Services, part 1, we discussed the importance of having a Teen Services outline to train incoming staff and use as a background for communicating with all staff. We also discussed how communication is a marketing tool. The final basic element we discussed was […]
Marketing Teen Services to Non Teen Services Staff, Part 1
When working with teens, you will run across other library staff members that don’t necessarily jump on board (you know right this very moment a name has come up in your head). But there are things you can do to help them support your cause.First make sure you have these basic elements in place: (1) […]
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The “Be”-Attitudes of Communicating with Staff
Training staff to understand and work with teens is not a one time affair, but an ongoing process. After you have your initial service plan and training module in place, you should develop an ongoing communication tool to keep all staff informed about teen services. Just as you must market your services to your teens, […]
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